Frequently Asked Questions
Quick answers about ordering, payment, shipping, returns, product care, and customer support.
How can I place an order?
Select the product and available options, add it to your cart, and complete checkout using the requested shipping and payment information.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help before processing begins, but changes or cancellations cannot be guaranteed after an order has entered fulfillment.
When will my order arrive?
Estimated processing and delivery times are shown during checkout or in your order confirmation. Delivery can vary by destination, carrier activity, product size, and local conditions.
How can I track my order?
When tracking is available, it will be sent to the email address used at checkout. Tracking can take a short time to update after shipment.
What should I do if my item arrives damaged?
Contact us within 48 hours of delivery with your order number and clear photos of the item, packaging, shipping label, and damage.
Can I return an item?
Eligible items may be returned within 30 days of delivery. Please contact us before sending anything back so we can provide return instructions.
When will I receive my refund?
Approved refunds are issued to the original payment method. Your bank or payment provider may require 5–10 business days to post the funds.
How do I care for my furniture?
Follow any care instructions supplied with the product. In general, use a soft dry or lightly damp cloth, clean spills promptly, avoid harsh chemicals, and protect furniture from excessive moisture, heat, and direct sunlight.
How can I contact Xeqzuni?
Email service@xeqzuni.com or call +86 178 9647 8115. Customer support is available daily from 8:00 AM to 10:00 PM.
Contact Xeqzuni
Room 423, Building F, Guanghong Meiju, No. 163 Pingxin North Road, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, China
Last updated: September 27, 2026