30-Day Return Window

You may request a return for an eligible item within 30 days of confirmed delivery. Contact us before sending the item back. Returns sent without authorization may be delayed or refused.

Return Eligibility

Returned items must be unused, unassembled where applicable, free from damage or alteration, and returned with original components, accessories, instructions, and packaging. Proof of purchase is required.

Items That Cannot Be Returned

• Items marked final sale or non-returnable.
• Customized, personalized, made-to-order, or special-order products.
• Used, assembled, altered, stained, damaged, or incomplete products.
• Gift cards and other non-physical items.
• Items returned after the approved return period.

Return Shipping

For returns caused by a change of mind, incorrect selection, or ordering error, the customer is responsible for return shipping and safe packaging. Original shipping charges are not refundable unless required by law. If we confirm that an item is defective, damaged in transit, or incorrect, we will provide an appropriate resolution and instructions.

Damaged or Incorrect Items

Contact us within 48 hours of delivery with your order number and clear photos of the item, packaging, label, and issue. Do not discard the product or packaging until we provide instructions.

Inspection and Refunds

Returned items are inspected after receipt. If approved, the refund will be issued to the original payment method. Banks and payment providers may require 5–10 business days to post the refund after it is issued.

Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed after processing or shipment begins. Shipped orders must follow the return process.

Refused or Undeliverable Orders

Orders returned because delivery was refused, an incorrect address was supplied, or required delivery arrangements were not completed may be treated as customer returns. Actual outbound and return shipping costs may be deducted from the refund where permitted.

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