Order Processing

Orders are reviewed and prepared before shipment. Estimated processing times are displayed at checkout, in the product information, or in your order confirmation. Orders placed during weekends, holidays, promotions, or periods of high demand may require additional time.

Shipping and Delivery Estimates

Available shipping methods, charges, and estimated delivery windows are shown at checkout when available. Delivery estimates are not guarantees and may be affected by destination, product size, carrier activity, customs, weather, and local conditions.

Tracking

When tracking is available, it will be sent to the email address used for the order. Tracking may take time to update after the carrier receives the shipment.

Address Accuracy

Please review your shipping address before placing an order. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins and are not responsible for delays or losses caused by an incorrect address supplied at checkout.

Large or Multi-Package Orders

Furniture orders may arrive in multiple packages or on different dates. Tracking information may be provided separately for each shipment.

Customs, Duties, and Taxes

Where applicable, import duties, taxes, brokerage fees, or customs charges may be collected by local authorities or carriers. Unless stated otherwise at checkout, these charges are the customer's responsibility.

Delayed, Lost, or Marked-Delivered Packages

If tracking is delayed, shows delivery but the package cannot be located, or does not update for an unusual period, check the delivery area and contact the carrier before contacting us. We will assist with reasonable carrier inquiries.

Damaged Deliveries

Inspect your order promptly. Report visible damage within 48 hours of delivery and provide your order number plus clear photos of the product, packaging, shipping label, and affected area. Keep all packaging until the case is resolved.

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